Customer Service Policy

At Ladypolly, we believe that excellent customer service is the cornerstone of our business success. Our customer service policy is designed based on the principles of providing timely assistance, valuing customer feedback, and ensuring customer satisfaction.

Assistance Offered
  • Product Assistance: Our customer service team is well informed about all clothing items. They can offer details on fabric, sizing, design, and care.
  • Order Support: They can handle order status checks, pre shipment order changes (size, color, etc., and address), and returns & refunds for clothing orders.
  • General Inquiries: They can also answer other general questions related to shopping for clothes on our website.
Customer Feedback Handling
  • We highly value customer feedback regarding our clothing products and services. Whether it's praise, suggestions for improvement, or complaints, we encourage customers to share their thoughts via the "Contact Us" form on our website.
  • Our team will thoroughly review and analyze all feedback and take appropriate actions based on its nature.
Complaint Resolution Procedure
  • In case of a complaint about our clothing products or services, we are committed to resolving it promptly and to the customer's satisfaction.
  • Our customer service representatives will carefully listen to the concern, gather all relevant information, and work towards a solution. If the initial representative can't resolve the issue immediately, it will be escalated to a supervisor or relevant department for further investigation and resolution.
  • Throughout the process, we will keep the customer informed until the complaint is fully resolved.
Customer Satisfaction Assurance
Our ultimate goal is customer satisfaction with our products. If for any reason a customer is not satisfied with our products or services, we will take all possible steps to make it right. This may include offering exchanges, refunds, or other forms of compensation depending on the situation.

We are dedicated to providing outstanding customer service at all times to ensure a great shopping experience for all our customers on Ladypolly.